Last updated: 11/11/2025
Expert on Deck (“EOD,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information from customers, service professionals, and other users of our website, mobile apps, and services (collectively, the “Platform”).
By using the Platform, you consent to the practices described in this Privacy Policy.
1. Information We Collect
A. Information You Provide
- We collect personal and business information including your name, email, phone number, password, billing info, business licenses, service offerings, reviews, ratings, IP address, geolocation, device identifiers, browser type, operating system, usage data, and cookies or similar tracking technologies
- Profile and business information for Service Professionals (licenses, services, pricing, photos)
- Reviews, ratings, and feedback submitted by users
B. Automatically Collected Information
- Device and browser data (IP address, operating system, browser type)
- Usage data (pages visited, time on site, interactions with features)
- Cookies and similar tracking technologies
C. Information from Third Parties
- Data from business listings, service verification partners, or analytics providers
- We may share your information with service providers, analytics partners, marketing partners, or payment processors to provide and improve our services. Examples include Stripe or Klervo for payment processing, Google Analytics for traffic analysis, and advertising partners to show relevant promotions. We do not sell your personal information.
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Enable communication between Customers and Service Professionals
- Process payments and manage subscriptions
- Personalize content, marketing, and recommendations
- Maintain security, prevent fraud, and enforce our Terms of Use
- Comply with legal obligations
3. Data Sharing and Disclosure
We do not sell your personal information. We may share information:
- With Service Professionals: to facilitate service requests or communication
- With partners and service providers: for payments, analytics, or marketing
- For legal compliance: if required by law, regulation, or legal process
- For platform integrity: to prevent fraud or enforce our Terms
Publicly visible information:
- Business profiles, ratings, and reviews may be publicly displayed and indexed by search engines.
- Deleting your account does not automatically remove public content posted by you.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience
- Track website usage
- Deliver personalized content or ads
You may adjust your browser settings to block or delete cookies, but some features of the Platform may not function properly if cookies are disabled.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no system is 100% secure. You acknowledge that using the Platform involves some risk and that we cannot guarantee absolute security.
6. User Control and Account Settings
- You can access, update, or correct your account information.
- You can manage communication preferences and marketing subscriptions.
- Service Professionals can edit or update business information at any time.
7. California Residents – CCPA/CPRA Rights
California residents may submit requests to know, access, or delete their personal information. Requests can be made via our Contact Form, and we will verify your identity before responding within the legally required timeframe. Certain information, such as publicly posted reviews, may not be deletable to preserve Platform integrity.
If you are a California resident, you have the following rights:
- Right to Know: Request disclosure of personal data collected, used, or shared in the past 12 months.
- Right to Delete: Request deletion of personal data, subject to exceptions (e.g., public reviews).
- Right to Opt-Out of Sale: EOD does not sell your personal information, but if this changes, California residents will have the right to opt-out.
- Right to Non-Discrimination: You cannot be denied service or charged differently for exercising these rights.
To exercise any of these rights, please submit a request via our Contact Form. We will respond within the legally required timeframe.
8. Data Retention
We retain account information and service history as long as necessary to provide services, fulfill legal obligations, or enforce our Terms. Public reviews or content may remain visible indefinitely, even after account deletion:
- Providing services and fulfilling business purposes
- Resolving disputes
Public reviews or content posted may remain visible even after account deletion.
9. Cookies & Tracking
We use first- and third-party cookies for analytics, personalization, and advertising. You can control cookies through your browser settings, though some Platform features may not function properly if disabled
10. Minors
The Platform is not intended for children under 13.
We do not knowingly collect personal information from children under 13.
If you believe we have collected such data, please contact us to request deletion.
11. Third-Party Links and Services
Our Platform may contain links to third-party websites or services.
- We are not responsible for the privacy practices or content of third-party sites.
- We encourage you to review the privacy policies of any third-party services you use.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
- Changes will be posted on this page with a new “Last Updated” date.
- Continued use of the Platform after updates indicates acceptance of the revised Privacy Policy.
13. International Users
Data collected through the Platform may be stored or processed outside your home country. By using the Platform, you consent to the transfer of your data in accordance with applicable laws, including the United States privacy framework. International users may have additional local rights under applicable laws.
14. Contact Information
If you have questions, complaints, or requests regarding your personal data or this Privacy Policy, please reach out via our Contact Form.
California residents can also contact the California Department of Consumer Affairs at:
Consumer Information Division
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
Phone: (800) 952-5210
Website: www.dca.ca.gov
