Expert on Deck – Subscription Policy

Last Updated: November 12, 2025

This Subscription Policy explains the terms, billing, and management of paid subscriptions for Expert on Deck (EOD). By subscribing to EOD’s paid services, you agree to these terms.

1. Subscription Plans

EOD offers the following subscription options:

1. Free Plan: Basic directory listing with limited features.
   
   
2. Paid Plan: Enhanced visibility, priority listing, enhanced profile, analytics, advanced features, and priority support.
   
   
3. Klervo Plan: Equivalent to Paid Plan.
   
   

All subscriptions are billed on a recurring basis (monthly or annual, depending on the plan selected). Features are subject to change, and any updates will be communicated via your account or email.

2. Billing and Payment

• Subscription fees are charged in advance on a recurring basis, either monthly or annually, depending on your selection.
  
  
• Payments are processed through secure third-party providers such as Stripe or Klervo. EOD does not store your payment information.
  
  
• By providing payment information, you authorize EOD to charge your selected payment method for all subscription fees.
• If a payment fails, your subscription may be temporarily suspended until payment is successfully processed. Continued use after a failed payment may require updating your payment information. EOD is not responsible for service interruptions caused by failed or declined payments.

3. Automatic Renewal & California Compliance

California Automatic Renewal Disclosure (Cal. Bus. & Prof. Code § 17602):

• • Paid subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.
    
    
  • Renewal will be charged at the then-current subscription rate.
    
    
  • You will be notified of any material changes to subscription fees before they take effect.
    
    

• You may cancel at any time prior to renewal to avoid additional charges.
  
  

4. Cancellation and Refunds

• Cancellation: You may cancel your subscription at any time through your account settings or by contacting us via our Contact Form. Canceled subscriptions will remain active until the end of the current billing cycle. No partial refunds are provided for partial months unless required by law.
  
  
• Refunds: Subscription fees are generally non-refundable, except as required by law or at EOD’s discretion.
  

5. Changes to Subscription Terms

• • EOD may modify subscription fees, billing, or features at any time.
    
    
  • Changes will be communicated through your registered email or account notifications.
    
    

• Continued use of your subscription after changes constitutes acceptance of the new terms.
  
  

6. California Consumer Rights

• • California residents have additional rights under the California Automatic Renewal Law and the CCPA/CPRA.
    
    
  • You may request disclosure of your subscription data or opt out of sharing personal information with third parties.
    
    

• For questions or to exercise these rights, contact us via our Contact Form.

• California residents may submit requests to know, delete, or opt out of sharing their subscription-related personal information via our Contact Form. Upon receipt, we will verify your identity and respond within the legal timeframe required by law. Certain public content, such as reviews or ratings, may not be deleted to maintain platform integrity.

7. Termination

• • EOD reserves the right to suspend or terminate your subscription for violations of these terms, non-payment, or unlawful activity.
    
    

• Termination does not affect your obligations accrued prior to termination.
  
  

8. Contact Information

For questions about subscriptions, billing, cancellations, or California-specific rights, please contact us via our Contact Form.